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Consilo

Technology

Technology built intothe operation.

Telephony, CRM, automation, AI-assisted quality and proprietary applications — chosen or built to make people better at their jobs.

Operating stack

  1. 01

    Telephony & channels

    Voice, email, chat and messaging routed through one operational layer.

  2. 02

    CRM & integrations

    We work in your systems or ours, with integrations that keep data in one place.

  3. 03

    Automation

    Repetitive work — dialing, data entry, follow-ups — automated where it is safe to do so.

  4. 04

    AI-assisted quality

    Transcription, conversation analysis and scoring that make every conversation reviewable.

  5. 05

    Analytics & reporting

    Live dashboards and reporting you can actually act on.

  6. 06

    Proprietary applications

    Dailer, ConsiQ and ActivWork — built from problems we faced ourselves.

AI & people

AI where it helps.
Humans where they matter.

AI removes repetitive work and surfaces what matters. People handle what only people can. The result is a better customer experience, not a smaller team.

AI

  • Transcription01
  • Quality Analysis02
  • Knowledge Retrieval03
  • Automation04
  • Conversation Intelligence05

Human

  • Empathy01
  • Negotiation02
  • Complex Decisions03
  • Relationships04
  • Trust05
Better customer experience

Performance visibility

You can't improve
what you can't see.

Every operation we run reports in real time. Service levels, conversion, quality, response times — visible to you, not just to us.

Consilo Labs

We don't just use technology.
We build it.

Products born from real operational problems and improved through real-world use.

  • Outbound Productivity

    Dailer

    More conversations. Less dialing.

    Internal Use

    Contact list6

    • M. Weber…
    • S. Dubois
    • L. Rossi
    • A. Popescu
    • J. Smith
    • K. Müller
    1. Contact list
    2. Automatic dialing
    3. Ringing
    4. Customer answers
    5. Agent connected

    Queue

    6

    Agent connected

    0

    Idle

    8s

    Illustrative dataView product

  • Quality Intelligence

    ConsiQ

    Every conversation becomes insight.

    Testing

    Live transcript

    • AgentGood afternoon, this is Ana from the retention team. Am I speaking with Mr. Weber?
    • Script step
    • Objection detected
    • Mandatory information
    • Coaching opportunity
    • Quality score92
    Illustrative dataView product

  • Workforce Performance

    ActivWork

    Work. Progress. Level up.

    In Development

    Level

    12

    2,840 XPto next level

    Sales target

    87%

    Tasks

    7/10

    Library

    Objectives 3/4

    Achievement unlockedConsistent closer
    Illustrative dataView product

  • Family Technology

    FamSync

    Better organized. Better connected.

    Coming Soon

    The Popescu family

    Today

    • Empty the dishwasherL
    • Maths homeworkM
    • GroceriesD
    • Evening walkM

    points

    120

    Budget this month

    Illustrative dataView product
Explore applications

Let's build something
that performs.

Tell us what you need to operate. We'll come back with a team design, a timeline and the numbers we'd hold ourselves to.

Build your teamContact us