Customer Operations · Technology · Sibiu, Romania
We build and operate customer support, sales and back-office teams powered by technology, AI and data-driven management.
Client logos will appear here once approved.
You're not outsourcing calls.
You're outsourcing part of your customer relationship.
We treat it accordingly.
Capabilities
Design, launch and run the full customer operation — from the first conversation to the back-office work nobody sees.
Support that represents your brand across every channel, every hour, in every language you need.
Revenue teams that acquire, keep and grow customers with measurable conversion at every step.
The work behind the conversation — accurate, auditable and designed around your workflows.
AI, automation and analytics built into the operation — not bolted on afterwards.
Scale
Your operation shouldn't become harder to manage as it grows. Infrastructure, leadership, quality and reporting scale with the team.
The Consilo operating system
Four pillars, one outcome. Every conversation a customer has with your brand is supported by people, process, technology and intelligence working together.
People
Process
Technology
Intelligence
People + Process + Technology + Data = Performance
Consilo Labs
Products born from real operational problems and improved through real-world use.
Outbound Productivity
More conversations. Less dialing.
Contact list6
Queue
6
Agent connected
0
Idle
8s
Quality Intelligence
Every conversation becomes insight.
Live transcript
Workforce Performance
Work. Progress. Level up.
Level
12
2,840 XPto next level
Sales target
87%
Tasks
7/10
Library
Objectives 3/4
Family Technology
Better organized. Better connected.
The Popescu family
Today
points
120
Budget this month
AI & people
AI removes repetitive work and surfaces what matters. People handle what only people can. The result is a better customer experience, not a smaller team.
AI
Human
Performance visibility
Every operation we run reports in real time. Service levels, conversion, quality, response times — visible to you, not just to us.
Live view
Service Level
0%
Conversion
0.0%
Quality
0%
Avg. Response
0s
CSAT
0.0/5
Agents Online
0
Contact volume · today
Guten Tag.
Native-level teams working under one quality framework, one reporting layer and one management culture.
Industries
High-volume support, retention and sales for connected customers.
Billing, contracts and switching conversations handled with accuracy and care.
Technical support and customer success for software and connected products.
Consilo Academy
Every agent passes through the Academy before their first conversation, and keeps learning after it.
Inside the AcademyPeople & culture
Behind the dashboards are teams who know your product, your customers and each other. We invest in them because customers notice.
Join the teamTell us what you need to operate. We'll come back with a team design, a timeline and the numbers we'd hold ourselves to.